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RJ Thompson
Racial Bias in Customer Service on Twitter

Racial Bias in Customer Service on Twitter

This paper by Assistant Professor Priyanga Gunarathne and others provides the first large-scale evidence of business-to-customer racial bias (B2C bias) on a digital platform, on which the perpetrators are individual employees who act on behalf of a company and the victims are customers.

Researchers Connect College Students with Black-Owned Businesses

Researchers Connect College Students with Black-Owned Businesses

Assistant Professor Michael Hamilton and other researchers, motivated by the disproportionate impact of the COVID-19 pandemic on Black-owned businesses, began working with community organizations to try and identify ways the students could support Black-owned businesses in the Pittsburgh area.

What is an Executive MBA and Why Do You Need One?

What is an Executive MBA and Why Do You Need One?

Executive MBA programs (EMBA) have existed since 1943, yet people still wonder how this degree is different from a traditional MBA. U.S. News & World Report explains the differences, “Unlike the traditional full-time Master of Business...

Pitt Business Honor Society Among Best

Pitt Business Honor Society Among Best

The Pitt chapter of Beta Gamma Sigma, the international honor society for accredited business schools, has been recognized as a High Honors Chapter for the 2021-22 academic year. This distinction recognizes the select faculty and student members of Beta Gamma Sigma...

Katz Executive MBA Among Top 20 in 2022-23 Poets&Quants Ranking

Katz Executive MBA Among Top 20 in 2022-23 Poets&Quants Ranking

The Executive MBA program within Pitt’s Joseph M. Katz Graduate School of Business is ranked No. 18 nationwide, and No. 6 among public university programs, in the 2022-23 Poets&Quants Executive MBA Ranking. These are the highest-ever Katz rankings in this report,...