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Racial Bias in Customer Service on Twitter

Racial Bias in Customer Service on Twitter

This paper by Assistant Professor Priyanga Gunarathne and others provides the first large-scale evidence of business-to-customer racial bias (B2C bias) on a digital platform, on which the perpetrators are individual employees who act on behalf of a company and the victims are customers.

Researchers Connect College Students with Black-Owned Businesses

Researchers Connect College Students with Black-Owned Businesses

Assistant Professor Michael Hamilton and other researchers, motivated by the disproportionate impact of the COVID-19 pandemic on Black-owned businesses, began working with community organizations to try and identify ways the students could support Black-owned businesses in the Pittsburgh area.

How emotions fuel fake news on social media

How emotions fuel fake news on social media

There’s no shortage of stories about the algorithms and social media platforms that amplify misinformation and aid the spread of fake news. But behind all that technology, there’s someone sitting at their computer getting worked up enough to click the share button....