Faculty Research

Cutting-Edge Research

The Downside of Proactive Skill-Building at Work

The Downside of Proactive Skill-Building at Work

R. David Lebel, Associate Professor of Business Administration and Ben L. Fryrear Faculty Fellow, Katz Graduate School of Business Key Findings: Fear of financial insecurity during the pandemic led U.S. workers to engage in proactive skill-building to safeguard their...

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Racial Bias in Customer Service on Twitter (now X)

Racial Bias in Customer Service on Twitter (now X)

This paper by Assistant Professor Priyanga Gunarathne and others provides the first large-scale evidence of business-to-customer racial bias (B2C bias) on a digital platform, on which the perpetrators are individual employees who act on behalf of a company and the victims are customers.

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Researchers Connect College Students with Black-Owned Businesses

Researchers Connect College Students with Black-Owned Businesses

Assistant Professor Michael Hamilton and other researchers, motivated by the disproportionate impact of the COVID-19 pandemic on Black-owned businesses, began working with community organizations to try and identify ways the students could support Black-owned businesses in the Pittsburgh area.

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How emotions fuel fake news on social media

How emotions fuel fake news on social media

There’s no shortage of stories about the algorithms and social media platforms that amplify misinformation and aid the spread of fake news. But behind all that technology, there’s someone sitting at their computer getting worked up enough to click the share button....

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STUDENT SPOTLIGHT

The level of mentoring I receive at Katz is beyond what I ever imagined. The faculty are legitimately invested in my success, and devote an inordinate amount of time to helping me grow and develop as scholar and a researcher.

Jesse-Burton Nicholson

PhD '22

The Katz PhD program gives the opportunity to grow into a well-rounded academic. The relationships with faculty allowed me to learn while honing and cultivating interesting and insightful research.

Mikhail Gordon

PhD '20