Racial Bias in Customer Service on Twitter
This paper by Assistant Professor Priyanga Gunarathne and others provides the first large-scale evidence of business-to-customer racial bias (B2C bias) on a digital platform, on which the perpetrators are individual employees who act on behalf of a company and the victims are customers.
Researchers Connect College Students with Black-Owned Businesses
Assistant Professor Michael Hamilton and other researchers, motivated by the disproportionate impact of the COVID-19 pandemic on Black-owned businesses, began working with community organizations to try and identify ways the students could support Black-owned businesses in the Pittsburgh area.
Have We Got a Deal for You: Do You Want the Good News or Bad News First?
This research by Associate Dean Jeffrey Inman and others found that leading with the bad news first (the restriction) followed by the good news (the discount) is consistent with consumer news order preferences and changes perceptions of the deal.
Is Cryptocurrency the New Haven for Tax Evaders? Exposé of Financial Secrecy in Tax Havens and Bitcoin Trading
This study by Assistant Professor Mark Ma and another researcher examined if the Paradise Papers’ exposure of financial secrecy in tax havens significantly affects and predicts future cryptocurrency trading since Bitcoin transactions are not regulated.
Researching the Pandemic’s Impact on the Workforce Receives Knowledge Challenge Grant
Faculty researchers from the University of Pittsburgh’s Joseph M. Katz Graduate School of Business, Carnegie Mellon University’s Tepper School of Business, and Washington University in St. Louis have been awarded a $250,000 grant from the Ewing Marion...
How emotions fuel fake news on social media
There’s no shortage of stories about the algorithms and social media platforms that amplify misinformation and aid the spread of fake news. But behind all that technology, there’s someone sitting at their computer getting worked up enough to click the share button....
Pitt Business researcher shows remote work bringing both anxiety and satisfaction
David Lebel sees the effect of remote work on individual employees and employers as a research opportunity.
The level of mentoring I receive at Katz is beyond what I ever imagined. The faculty are legitimately invested in my success, and devote an inordinate amount of time to helping me grow and develop as scholar and a researcher.
The Katz PhD program gives the opportunity to grow into a well-rounded academic. The relationships with faculty allowed me to learn while honing and cultivating interesting and insightful research.