Creating Access

Technology resources are an integral part of the academic life of our students, faculty and staff. The Katz IT Services team is here to ensure that our community has all the tools necessary to achieve its goals.

Contact Katz IT

Help Desk Hours: Monday–Thursday 8:30–7:00, Friday 8:30–5:00
Location: 317 Mervis Hall
E-mail: helpdesk@katz.pitt.edu
Phone: (412) 648-1601
Text/ SMS: (412) 214-8487

*Katz IT is closed for University holidays and recesses. During semester breaks and student recesses, we close at 5 p.m.

Your University Computer Account

Your Pitt user name and password has been sent to you via U.S. Mail. Your Pitt e-mail address is your_user_name@pitt.edu. For instance, if John A. Smith was a student, and his University Computer Account name was jas293, his email address would be jas293@pitt.edu. You may look up your user name at any time.

If you have not received your user name and password yet, go to any campus computing lab with a valid photo ID (passport, driver’s license, military ID, etc.) and ask for assistance at the desk. If you have your user name but have lost or forgotten your password, contact the Technology Help Desk by submitting an online request or calling 412 624-HELP [4357]. The Help Desk will ask specific questions to confirm your identity and will give you a new password over the phone only if you can answer these questions. Find more information here.

After you have received your user name and password, you should change your password and set the security questions on your account. Once these security questions are set, you may reset your password without going in-person to a Campus Computing Lab.

Helpful Links

• Pitt IT
• Get a Pitt ID card
• Change/reset your Pitt password
• Access Courseweb/Blackboard
• Software for students, faculty, and staff
• Find computing labs at Pitt
• Access Qualtrics (online survey tool)
• Computer discounts for Pitt students
• Sign in to the SRemote VPN service (Pulse)
• Access library journals

Faculty are advised to use the most appriorate course delivery method. Faculty that are unfamilar with the best option as it relates to their course can make an appointment with a member of the Katz IT Team. Learn More >>

Need help? The IT Services Help Desk is available to assist. Learn More >>

The Multimedia Studio is located in Mervis 335, connected to the Katz IT Office. The studio allows a number of configurations for creating video content. Additionally, there is space and software for editing video and creating podcasts.
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Students are allocated 900 pages per semester. Students receive $63 per semester for printing, each page printed is represented as $.07. Additional print pages can be purchased as needed. Learn More >>

Mervis Hall team rooms are available to Katz Master’s and PhD students only. Sennott Square team rooms may only be reserved by current CBA students. Learn More >>

Katz IT Services has a fleet of loaner laptops and other equipment available for checkout.
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As a Pitt student you have access to numerous software resources. Learn More >>

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Students can access a Windows 10 virtual machine via their preferred web browser from any device and any location. Students can access the Virtual Lab at: https://vlab.katz.pitt.edu.

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Pitt’s wireless network is available throughout campus buildings and halls. Learn More >>

The following classrooms are managed by Katz IT Services. Learn More >>