Katz IT Services Help Desk

317 Mervis Hall
helpdesk@katz.pitt.edu
412-648-1601

Hours:

Monday through Thursday, 8:30 a.m. to 7:00 p.m.*
Friday, 8:30 a.m. to 5:00 p.m.

Services:

• Network connection (wired and wireless) setup
• Secure Remote Access (SSLVPN) help
• Mervis Hall printing setup
• E-mail setup
• Computing advice and referrals

*Katz IT is closed for University holidays and recesses. During semester breaks and student recesses, we close at 5 p.m.

CSSD: Computing Services and Systems Development

helpdesk@pitt.edu
412-624-HELP [4357]

The CSSD Help Desk can assist you in the following areas:

• Pitt accounts
• PITTNET and WIRELESS-PITTNET
• Symantec Antivirus
• E-mail setup and settings
• University software questions
• Blackboard/Courseweb
• Secure Remote Access/SSL VPN
• my.pitt.edu
• Library resource access
• Installation of Parrallels (schedule an appointment)

CSSD offers phone and e-mail support 24 hours a day, seven days a week.