Contact the Help Desk

Katz IT Services Help Desk

317 Mervis Hall


Monday through Thursday, 8:30 a.m. to 7:00 p.m.*
Friday, 8:30 a.m. to 5:00 p.m.


  • Network connection (wired and wireless) setup
  • Secure Remote Access (SSLVPN) help
  • Mervis Hall printing setup
  • E-mail setup
  • Computing advice and referrals

*Katz IT is closed for University holidays and recesses. During semester breaks and student recesses, we close at 5 p.m.

CSSD: Computing Services and Systems Development
412-624-HELP [4357]

The CSSD Help Desk can assist you in the following areas:

  • Pitt accounts
  • Symantec Antivirus
  • E-mail setup and settings
  • University software questions
  • Blackboard/Courseweb
  • Secure Remote Access/SSL VPN
  • Library resource access
  • Installation of Parrallels (schedule an appointment)

CSSD offers phone and e-mail support 24 hours a day, seven days a week.