Contact
230 Mervis Hall
shang@katz.pitt.edu
412-648-1681
Profile
Jennifer Shang was a research fellow at The Advanced Manufacturing Program in The IC2 Institute at Austin, Texas, and a Lilly Endowment Teaching Fellow. In the MBA program, she teaches Statistics, Production Management and Process Improvement, Simulation, Global Research Practicum, and Consulting Field Projects. In addition, she taught the undergraduate Operations Management and Global Supply Chain Management, and courses at the EMBA, IEMBA, and PhD levels as well.
Her research focuses on healthcare analytics, operations management, and e-commerce. She applies data/business analytics approaches to enhance patient care outcomes and improve hospital’s operational efficiency and develops theoretical and heuristic approaches to improve the productivity and quality of business operations. She also employs multi-criteria decision-making techniques to measure the relative efficiency of operating units (e.g., DEA) and to combine intangible human judgment with objective data to effectively rank options and predict outcomes (e.g., AHP/ANP).
She has published more than 130 papers, and her research appears in journals such as Management Science, Manufacturing & Service Operations Management, Production and Operations Management, Information Systems Research, Marketing Science, Journal of Marketing, Journal of Marketing Research, and INFORMS Journal on Computing.
Courses Recently Taught
BQOM 1730 Global Supply Chain Management
BQOM 1070 Operations Management (CBA)
BQOM 2516 Project Management Fundamentals & Analysis
BQOM 2051 Operations Management Project (MBA)
BQOM 2401 & 2801 Statistical Analysis: Uncertainty, Prediction and Qualilty Improvement (MBA and EMBA)
Research Interests
- Manufacturing and Service Operations Management
- E-Commerce
- Revenue Management
- Quantitative Methods
- Operations Research and Information Systems
Awards and Honors
2004-2005: “Distinguished Professor” for EMBA class 32
2002-2003, 2003-2004, 2009-2010: Excellence in Teaching Award for MBA program
2013-2014: Excellence in Research Award
Professional Service and Activities
Editorial Boards:
- International Journal of Revenue Management
- International Journal of Productivity and Quality Management
- International Journal of Manufacturing technology and Management
Degrees
- PhD, Operations Management, University of Texas at Austin
- MBA, University of Iowa
- Bachelor of International Business, National Taiwan University
Recent Publications
Chronic disease progression prediction: Leveraging case‐based reasoning and big data analytics
Z Nenova, J Shang, Production and Operations Management 31 (1), 259-280, 2022
Managing hospital platelet inventory with mid‐cycle expedited replenishments and returns
K Chen, JS Song, J Shang, T Xiao, Production and Operations Management, 2022
Personalized Chronic Disease Follow‐Up Appointments: Risk‐Stratified Care Through Big Data
Z Nenova, J Shang, Production and Operations Management, 2021
Service Providers’ Decision to Use Ethics Committees and Consultation in Complex Services
JD Zyung, V Mittal, S Kekre, GG Hegde, J Shang, BS Marcus, A Venkat, Journal of Marketing Research 57 (2), 278-297, 2020
Task interdependence and firm performance in outsourced service operations
N Ramasubbu, J Shang, JH May, Y Tjader, L Vargas, Manufacturing & Service Operations Management 21 (3), 658-673, 2019
Leveraging big data to balance new key performance indicators in emergency physician management networks, K Foster, P Penninti, J Shang, S Kekre, GG Hegde, A Venkat, Production and Operations Management 27 (10), 1795-1815, 2018
Strategic management of operations in the emergency department, A Venkat, S Kekre, GG Hegde, J Shang, TP Campbell, Production and Operations Management 24 (11), 1706-1723, 2015
An efficient Morris method-based framework for simulation factor screening
Y Jiang, J Shang, CF Kemerer, Y Liu, Marketing Science 30 (4), 737-752, 2011
Why do software firms fail? Capabilities, competitive actions, and firm survival in the software industry from 1995 to 2007, S Li, J Shang, SA Slaughter, Information Systems Research 21 (3), 631-654, 2010. (Best Paper Award)
Distribution network redesign for marketing competitiveness
J Shang, TP Yildirim, P Tadikamalla, V Mittal, LH Brown, Journal of Marketing 73 (2), 146-163, 2009
A crane scheduling problem in a computer-integrated manufacturing environment
H Matsuo, J Shang, R Sullivan, Management Science 37 (5), 587-606
Center Affiliation
International Business
Academic Area
Business Analytics and Operations