Racial Bias in Customer Service on Twitter (now X)
This paper by Assistant Professor Priyanga Gunarathne and others provides the first large-scale evidence of business-to-customer racial bias (B2C bias) on a digital platform, on which the perpetrators are individual employees who act on behalf of a company and the victims are customers.
Researchers Connect College Students with Black-Owned Businesses
Assistant Professor Michael Hamilton and other researchers, motivated by the disproportionate impact of the COVID-19 pandemic on Black-owned businesses, began working with community organizations to try and identify ways the students could support Black-owned businesses in the Pittsburgh area.
Have We Got a Deal for You: Do You Want the Good News or Bad News First?
This research by Associate Dean Jeffrey Inman and others found that leading with the bad news first (the restriction) followed by the good news (the discount) is consistent with consumer news order preferences and changes perceptions of the deal.
Is Cryptocurrency the New Haven for Tax Evaders? Exposé of Financial Secrecy in Tax Havens and Bitcoin Trading
This study by Assistant Professor Mark Ma and another researcher examined if the Paradise Papers’ exposure of financial secrecy in tax havens significantly affects and predicts future cryptocurrency trading since Bitcoin transactions are not regulated.