Jennifer Shang
Professor of Business Administration and Area Director for Business Analytics and Operations

Contact

230 Mervis Hall
shang@katz.pitt.edu
412-648-1681

Profile

Jennifer Shang’s research focuses on healthcare analytics, operations management, and e-commerce. She applies data/business analytics approaches to enhance patient care outcomes and improve hospital’s operational efficiency. She also develops theoretical and heuristic approaches to improve the productivity and quality of business operations; employs multi-criteria decision-making techniques (e.g., AHP/ANP, DEA) to measure organization’s relative efficiency; and combines intangible human judgment with objective data to effectively rank options and predict outcomes. She has published 140 papers.

Courses Taught

BQOM 1070 Operations Management (CBA)
BQOM 1730 Global Supply Chain Management (CBA)
BQOM 2051 Operations Management Project (MBA)
BQOM 2401 & 2801 Statistical Analysis: Uncertainty, Prediction and Quality Improvement (MBA and EMBA)
BQOM 2516 Project Management Fundamentals & Analysis (MBA)
BQOM 2557 Multivariate Analysis (MBA)
BIND 2742 Global Research Practicum (MBA)
BUSADM 3502 Quant Research Methods II: Part I: Multivariate Data Analysis (DBA)
BQOM 3016 Current Topics in Operations (Ph.D.)

Research Interests

  • Healthcare Analytics
  • E-Commerce
  • Revenue Management
  • Operations Research and Information Systems
  • Operations Management Interface with Marketing/Finance

Awards and Honors

“Distinguished Professor” for EMBA class 32: 2004-2005

Excellence in Teaching Award for MBA program: 2002-2004, 2009-2010

Excellence in Research Award: 2013-2015, 2017-2020, 2021-2022

Professional Service and Activities

Editorial Boards:

  • International Journal of Revenue Management
  • International Journal of Productivity and Quality Management
  • International Journal of Manufacturing technology and Management

Degrees

  • PhD, Operations Management, University of Texas at Austin
  • Master of Business Administration, University of Iowa
  • Bachelor of International Business, National Taiwan University

Recent Publications

Chronic disease progression prediction: Leveraging case‐based reasoning and big data analytics
Z Nenova, J Shang, Production and Operations Management 31 (1), 259-280, 2022

Managing hospital platelet inventory with mid‐cycle expedited replenishments and returns, with K Chen, JS Song, J Shang, T Xiao, Production and Operations Management, 31(5), 2015-2037, 2022

Personalized Chronic Disease Follow‐Up Appointments: Risk‐Stratified Care Through Big Data
Z Nenova, J Shang, Production and Operations Management, 31(2), 583-606, 2022

Service Providers’ Decision to Use Ethics Committees and Consultation in Complex Services
JD Zyung, V Mittal, S Kekre, GG Hegde, J Shang, BS Marcus, A Venkat, Journal of Marketing Research 57 (2), 278-297, 2020

Task interdependence and firm performance in outsourced service operations
N Ramasubbu, J Shang, JH May, Y Tjader, L Vargas, Manufacturing & Service Operations Management 21 (3), 658-673, 2019

An efficient Morris method-based framework for simulation factor screening, with Shi, W., Chen, X., INFORMS Journal on Computing, 31(4), 745-770, 2019

Leveraging big data to balance new key performance indicators in emergency physician management networks, K Foster, P Penninti, J Shang, S Kekre, GG Hegde, A Venkat, Production and Operations Management 27 (10), 1795-1815, 2018

Strategic management of operations in the emergency department, A Venkat, S Kekre, GG Hegde, J Shang, TP Campbell, Production and Operations Management 24 (11), 1706-1723, 2015

Optimizing e-tailer profits and customer savings: Pricing multistage customized online bundles. Marketing Science, with Y Jiang, CF Kemerer, Y Liu, Marketing Science 30 (4), 737-752, 2011

Why do software firms fail? Capabilities, competitive actions, and firm survival in the software industry from 1995 to 2007, S Li, J Shang, SA Slaughter, Information Systems Research 21 (3), 631-654, 2010.  (Best Paper Award)

Distribution network redesign for marketing competitiveness, with TP Yildirim, P Tadikamalla, V Mittal, LH Brown, Journal of Marketing 73 (2), 146-163, 2009

A crane scheduling problem in a computer-integrated manufacturing environment
H Matsuo, J Shang, R Sullivan, Management Science 37 (5), 587-606

Center Affiliation

Supply Chain Management

Academic Area

Business Analytics and Operations