Dennis Galletta
Professor of Business Administration


282 Mervis Hall
Personal Website


Dennis F. Galletta (PhD, University of Minnesota) is currently Director of the PhD program at the Katz School, an adjunct at Harvard’s Summer Program, and Professor in the MIS field. Formerly a Ben L. Fryrear Faculty Fellow at Katz, he is an AIS Fellow, has won an AIS Lifetime Achievement Award, and was President of AIS (a global association of Information Systems Faculty) in 2006.

In 2016 he won a University-wide Provost’s Mentorship Award, and with two co-authors, won a 2013 Citation of Excellence Award by Emerald Management Reviews for publishing one of the top 50 papers in business administration. In two studies of research productivity, he placed #2 in human factors in information systems and #9 in the MIS field overall. His primary interests are in behavioral security and human factors in information system design. He has co-authored 52 journal and 54 conference papers, most often with doctoral students. Nearly half of the journal papers reached our field’s top journals. He has garnered 11,090 citations to his work, according to Google Scholar. He is currently a Senior Editor for the MIS Quarterly, Pre-Eminent Editor in Data Base, and is or was on the editorial boards of Information Systems Research, Journal of the AIS, and Journal of MIS. He was a founding Co-Editor in Chief of AIS Transactions on HCI for 10 years. For ICIS, he served as program co-chair in 2005 and conference co-chair in 2011.

He is co-author of an MBA and EMBA-level core course Information Systems textbook (with Keri Pearlson and Carol Saunders) that has the highest market share of the segment, published by Wiley.

Courses Recently Taught

  • BMIS 2411 Information Systems
  • BMIS 2801 Information Systems and Business Value
  • BMIS 3019 Human-Computer Interaction
  • BMIS 2678 Electronic Commerce
  • MGMT S-5010 E-Commerce Strategies (Harvard summer graduate program 2009 to date.)
  • ISMT S-170 Human Factors and Information Systems (Harvard summer graduate program 2010 to date.)

Research Interests

  • Human Factors of Electronic Commerce
  • Behavioral Security
  • Online Advertising

Areas of Expertise

Human Factors of Electronic Commerce

Awards and Honors

  • Ben L. Fryrear Faculty Fellow, 2016
  • Provost’s Mentorship Award, 2016
  • LEO Lifetime Achievement Award, Association for Information Systems, 2015
  • Citation of Excellence Award by Emerald Management Reviews for publishing one of the top 50 papers in business administration, 2013
  • President of Association for Information Systems (July 2007 to June 2008).
  • MIS Quarterly Developmental Associate Editor Award, 2007.
  • Nominated for University-wide Mentorship Award 2006, 2007, 2008.
  • Selected as a fellow, Association for Information Systems, December 2002
  • Inducted to Beta Gamma Sigma, June 13, 2002.
  • Received $5,000 IBC grant for cross-cultural Web delay study.
  • Received $4,500 Dean’s small grant for purchasing GSR detection devices for bio-physiological web usage study.
  • Received $25,000 from UCIS to hold a conference on Demand Aggregation for Broadband Deployment in Rural Communities (held conference March 3-4, 2003; with Martin Weiss and Ken Sochats).
  • Best paper award: Academy of Management’s OCIS Division, August 2002
  • Best presentation award: “Web Site Delays: How Slow Can You Go?” First AIS SIG-HCI Workshop, Barcelona, December 2002.
  • Nominated for best paper award: Hawaii International Conference on Systems Sciences, January 2003, for the spell checking study.

Professional Service and Activities

  • Founding Co-Editor-in-Chief, AIS Transactions on Human-Computer Interaction.
  • Served as ICIS Doctoral Consortium co-chair, December 2008 in Paris.
  • Will serve as ICIS Co-Chair in Shanghai, 2011.
  • Program cochair, Americas Conference on Information Systems, August 2003.
  • Program cochair, International Conference on Information Systems, December 2005.
  • Editor-in-Chief, (2004-2006).
  • Recently finished a term as an Editorial Board member, MIS Quarterly.
  • Member, editorial board of Cycle Time Research, Data Base, and Information Systems and E-Business Management.
  • Treasurer of International Conference on Information Systems, 1994-98.
  • VP of Member Services, Association for Information Systems, 2000-03.
  • Council Member, Association for Information Systems, 1996-97.
  • General Chair, Publicity Chair, Session Chair, Association for Information Systems Inaugural Conference, August 1995.
  • Local Arrangements Chair, 1987 ICIS Doctoral Consortium.
  • Member or chair, several committees and task forces for the International Conference on Information Systems and the Association for Information Systems.

Consulting Activities

  • Developed and taught the course “Information Technology for non-IT Executives” for Federal Express Ground, 2007 and 2008
  • Assisted in developing an initial e-commerce strategy, Mine Safety Appliances
  • Taught MIS in tailored program for Bristol-Myers/Squibb in Shanghai, China (with simultaneous translation)
  • Taught MIS for CEIBS (China-Europe International Business School)
  • Academic Director for Management in Technology Organizations program


  • PhD in MIS, University of Minnesota
  • MBA, Gannon University
  • BS in Accounting, Gannon College

Recent Publications


Human-Computer Interaction in Information Systems, (Dennis Galletta and Ping Zhang, editors) two-volume set of research monographs, part of the AMIS series (Vladimir Zwass, series editor; M.E. Sharpe, publisher). Status: published Spring 2006.

K. Pearlson, C. Saunders, D. Galletta: Managing and Using Information Systems: A Strategic Approach: 6th Edition (textbook, forthcoming).


D.F. Galletta, G. Moody, and B.K. Dunn. “Which Phish Get Caught? An Exploratory Study of Individual Susceptibility to Phishing,” European Journal of Information Systems, Forthcoming.

S. McCoy, A. Everard, D.F. Galletta, and G. Moody. “A Cognitive, Affective, and Behavioral Model of Online Advertising Intrusiveness and Irritation,” Information & Management, Forthcoming.

Boss, S., Galletta, D.F., Lowry, P.B., Moody, G., and Polak, P. “What Do Systems Users Have to Fear? Using Fear Appeals to Engender Threats and Fear that Motivate Protective Security Behaviors in Users,” MIS Quarterly, December, 2015, pp. 837-864.

Moody, G. and Galletta, D.F. “Lost in Cyberspace: The Impact of Information Scent and Time Constraints on Stress, Performance, and Attitudes,” Journal of MIS, Vol. 32, No. 1, 2015, pp. 192-224.

Moody, G., Galletta, D.F., and Lowry, P.B. “It’s Complicated: Explaining the Relationship between Trust, Distrust, and Ambivalence in Online Transaction Relationships Using Polynomial Regression Analysis and Response Surface Analysis,” European Journal of Information Systems, Forthcoming.

Goodrich, K., Schiller, S. and Galletta, D.F., “Consumer Reactions to Intrusiveness Of Online-Video Advertisements: Do Length, Informativeness, and Humor Help (or Hinder) Marketing Outcomes,” Journal of Advertising Research, Vol. 55, No. 1, 2015, pp. 37-50.

Galletta, D.F. and Dunn, B. K. (December 2014) “Assessing Smartphone Ease of Use and Learning from the Perspective of Novice and Expert Users,” AIS Transactions on Human-Computer Interaction.

Moody, G., Lowry, P.B., and Galletta, D.F. “When Trust and Distrust Collide Online: The Engenderment and Role of Consumer Ambivalence in Online Consumer Behavior,” Electronic Commerce Research and Applications, Vol. 13, No. 4, July-August 2014, pp. 266-280.

Lowry, P.B., Moody, G., Gaskin, J., Galletta, D.F., Humpherys, Sean, Barlow, J., and Wilson, D., “Evaluating Journal Quality and the Association for Information Systems (AIS) Senior Scholars’ Journal Basket via Bibliometric Measures: Do Expert Journal Assessments Add Value?” MIS Quarterly, Vol. 37, No. 4, December, 2013, pp. 993-1012.

Lowry, P.B., Moody, G.D., Galletta, D.F., and Vance, A., “The Drivers in the Use of Online Whistle-Blowing Reporting Systems,” Journal of MIS, Vol. 30, No. 1, Summer 2013, pp. 153-190.

Durcikova, A., Fadel, K.J., Butler, B., and Galletta, D.F. “Note: Knowledge Exploration and Exploitation: The Impacts of Psychological Climate and Knowledge Management System Access,” Information Systems Research, Volume 22, No. 4, 2011, pp. 855-866.

Darcy, J., Zeelim, A., and Galletta, D.F.: “User Awareness of Security Countermeasures And Its Impact On Information Systems Misuse: A Deterrence Approach,” (March 2009) Information Systems Research, Volume 20, No. 1, pp. 79-98.

Malhotra, Y. Galletta, D.F., and Kirsch, L.J. “How Endogenous Motivations Influence User Intentions: Beyond the Dichotomy of Extrinsic and Intrinsic User Motivations,” Journal of MIS, Vol. 25 No. 1, Summer 2008, pp. 267-299.

McCoy, S., Galletta, D.F. and King, W.R. “Applying TAM across cultures: the need for caution,” European Journal of Information Systems, Feb. 2007, Vol. 16, No. 1, pp. 81-90.

Lopes, A. and D. Galletta “Determinants of Monetary Assessment of Intrinsically-Motivated Online Content,” Journal of MIS, Vol. 23 No. 2, Fall 2006, pp. 203 – 231.

Galletta, D., Henry, R., McCoy, S., and Polak, P. “When the Wait Isn’t So Bad: The Interacting Effects of Web Site Speed, Familiarity, and Breadth,” Information Systems Research, Volume 17, No. 1, March 2006, pp. 20-37.

Everard, A. and Galletta, D.F. (2005-2006) “How Presentation Flaws Affect Perceived Site Quality, Trust, and Intentions to Purchase from an On-Line Store,” Journal of MIS, Volume 22, Number 3, pp. 55-95 (fast-tracked from the AIS SIG-HCI Workshop, December, 2003).

Recent Working Papers

G. Moody, P. Lowry, D.F. Galletta, and J. Gaskin, “In Whom Do We Trust Online? Creating and Maintaining Trust in Platform-Oriented Online Markets.”

Dunn, B., Galletta, D.F., and Ramasubbu, N. “Digital Borders, Location Recognition, and Experience Attribution.”

Lazaros, G, Sutanto, J., and Galletta, D.F. “Avoiding Regret in Online Auctions: The Effects of Uncertain Competition and Uncertain Product Availability.”

Xia, W., Darcy, D., Galletta, D.F., Browne, G., and Lloyd, K. “An Experimental Examination of the Effects of Uncertainty and Equivocality on Information Searching and Usage.”

S. McCoy, J. Heales D.F. Galletta, and G. Moody, “The Effect Of National Culture Dimensions On The Acceptance Of Information Technology: A Trait Based Approach.”

Lowry, P., S. Boss, G. Moody, D.F. Galletta: “Combining the Strengths of Protection Motivation Theory (PMT) and the Extended Parallel Processing Model (EPPM) to Improve Explanation and Prediction of Organizational Information Security Outcomes.”

Academic Area

Information Systems and Technology Management

Personal Interests

Dennis Galletta is an avid photographer, and created one of the earliest photo “blogs” during his 1999 Semester at Sea voyage ( (before photo-oriented blogging tools became widely available). He also has provided many of the faculty photos on the Katz Web site and produced and edited a Dean’s video podcast for our international programs. Other personal interests include personal computers, handheld computing, and high-definition and high-fidelity home theater systems.